Delivery Policy

Effective date: 1 January 2023

This Delivery Policy outlines the terms and conditions related to the delivery of products or services purchased from our website. By making a purchase, you acknowledge and agree to the following delivery policy.

  1. Delivery Methods a. Shipping: For physical products, we offer shipping options through reliable carriers. The available shipping methods, estimated delivery times, and associated costs will be provided at the time of checkout. b. Digital Delivery: For digital products or services, delivery will be made electronically, typically through email or downloadable links. Instructions for accessing or downloading the digital content will be provided after the purchase is completed.
  2. Delivery Timeframe a. Shipping Timeframe: The estimated delivery time for physical products will depend on various factors, including the destination, shipping method selected, and any unforeseen circumstances. We strive to process and dispatch orders promptly, but please note that delivery times may vary. b. Digital Delivery Timeframe: Digital products or services will generally be delivered immediately or within a specified timeframe, as mentioned at the time of purchase. If there are any unexpected delays, we will notify you accordingly.
  3. Delivery Address a. Accurate Information: It is your responsibility to provide accurate and complete delivery information, including the recipient’s name, shipping address, contact details, and any specific delivery instructions. We will not be held liable for any delays or non-delivery due to incorrect or incomplete information provided by you. b. Changes to Delivery Address: If you need to make changes to the delivery address after placing an order, please contact us as soon as possible. We will make reasonable efforts to accommodate your request; however, we cannot guarantee that changes can be made once the order has been processed or shipped.
  4. Delivery Confirmation and Tracking a. Shipping Confirmation: For physical products, we will send you a shipping confirmation email once your order has been dispatched. This email will include relevant tracking information, if available. b. Tracking Updates: If tracking is available, you can use the provided tracking number to monitor the progress of your shipment. However, please note that tracking updates may not be available for all shipping methods or destinations.
  5. Delivery Issues and Non-Delivery a. Delivery Delays: While we strive to ensure timely delivery, please understand that unforeseen circumstances such as weather conditions, customs delays, or logistical challenges may cause delays. We will make reasonable efforts to resolve any delivery delays promptly. b. Non-Delivery: If you have not received your order within the estimated delivery timeframe or if there are any issues with the delivery, please contact our customer support team. We will investigate the matter and work towards a resolution, which may include resending the order or issuing a refund, depending on the circumstances.
  6. International Delivery a. Customs and Duties: For international deliveries, customs and import duties may apply. These charges are the responsibility of the recipient and may vary depending on the destination country’s regulations. It is your responsibility to be aware of and comply with any applicable customs and import requirements.
  7. Changes to This Delivery Policy We reserve the right to modify or update this Delivery Policy at any time, without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Delivery Policy periodically for any updates.
  8. Contact Us If you have any questions or concerns regarding our delivery policy, please contact our customer support team via support@bawangarmy.com

By making a purchase from our website, you acknowledge that you have read, understood, and agreed to this Delivery Policy.